Communication Platform

Never Lose Track of a Customer Conversation

Record calls, transcribe conversations, send texts from your browser, and give customers real-time technician updates - all in one integrated platform.

Auto
Call Recording
AI
Transcription
1-Tap
ETA Updates
Searchable
History

Voice

RecordingTranscriptsVoicemailCall logs

Text

Two-way SMSMMS photosPhoto sharingLink sharing

Mobile

Field updatesPhoto captureETA sendingCustomer lookup

Desktop

Unified inboxMulti-conversationSearchHistory

Voice Intelligence System

Transform every phone call into actionable business data

Automatic call recording
AI-powered transcription
Cloud backup storage
Voicemail capture
Instant playback controls
Searchable call history
Voice Intelligence System

Messaging Hub

Professional SMS platform built for service teams

Browser-based SMS sending
Drag-and-drop photo sharing
Estimate/Invoice linking
Conversation syncing between mobile app & web portal
Multi-tab conversations
Messaging Hub

Field Location Updates

Keep customers informed with ETA notifications

"On My Way" quick button
ETA text notifications
Travel time estimates
Customer address integration
One-tap from mobile app
Automatic customer lookup
Field Location Updates

Powerful Communication Tools

Keep your team connected and automate customer interactions

Business phone system with call management

Business Phone

Dedicated business number with call recording, voicemail, and SMS.

Automation center for customer communications

Automation Center

Automate appointment reminders, follow-ups, and customer updates.

Your Communication Workflow

Inbound Call

Customer calls your business line

Auto-Record

Conversation captured automatically

Transcribe

Speech converted to searchable text

Follow Up

Continue via SMS seamlessly

Archive

Permanent customer record created

Beyond Basic Messaging

Advanced features that set ShyftPro apart

Conversation Context

View complete history before answering any call

Customer Lookup

Automatically match calls and texts to customers

Smart Search

Find any message or call in seconds

Media Library

All photos and documents in one place

Work Order Linking

Attach conversations to related jobs

Estimate & Invoice Sharing

Send documents directly in conversations

Mobile-First Design for Field Teams

Empower technicians with communication tools that work anywhere

ETA Button

Single tap to notify customer of arrival time

Photo Messaging

Send job photos directly from the field

Business Caller ID

Calls and texts appear from your business number

Customer Context

See customer history before calling or texting

Mobile technician

ETA Sent

Customer notified: 15 mins

The ShyftPro Difference

Traditional Phone System

  • No call recording
  • No transcription
  • Missed details
  • No integration

ShyftPro Platform

  • Every call recorded
  • Instant transcripts
  • Full integration
  • Searchable history

Start Recording Every Conversation Today

Capture every customer interaction with voice recording, transcription, and unified messaging.